Previously during the Retail Ready series, I introduced the concept of the Loyalty Profit Chain. I’v...
You’ve just bought a number of vehicles at auction. Now comes the hard part – getting them back to t...
You can always sell more cars. Too often, that’s the solution offered to the problem caused by runaw...
Recently, I wrote about the profitability chain, outlining the order in which dealers and managers s...
A man who knows his slogans, longtime independent dealer Joe McCloskey oversees the service departme...
No Talent Shortage At The Best Place To Work Five Tough-Talk Tips To Improve Team Performance And El...
I learned to drive at 14 years old in a manual-shift Isuzu truck. I recall sitting at a stop sign at...
The question is, how should they handle it? Recalls have become a major concern for dealers as the n...
On Aug. 14, I checked into the Grand Hyatt Hotel Tampa Bay in Florida. I was beyond excited as I got...
Recently I was speaking with several dealers, discussing some odd activity from a prospect.The discu...
If you own a car dealership, chances are you use the services of auto auctions. According to NIADA’s...
Patience is a virtue, they say. But the reality is nobody wants to wait. That’s a universal truth ab...
Dealer Education Schedule for 2019
