Previously during the Retail Ready series, I introduced the concept of the Loyalty Profit Chain. I’v...
You’ve just bought a number of vehicles at auction. Now comes the hard part – getting them back to t...
You can always sell more cars. Too often, that’s the solution offered to the problem caused by runaw...
When Deal Depot president Darla Booher began to implement texting four years ago as a way to communi...
About 15 years ago Gus Camacho realized his business had to change how it converted leads to custome...
A man who knows his slogans, longtime independent dealer Joe McCloskey oversees the service departme...
What are independent retail dealers doing to capitalize on social media and digital advertising? Tha...
I’ve rarely met with a dealer without the motive to sell more cars with higher gross. And, not surpr...
No Talent Shortage At The Best Place To Work Five Tough-Talk Tips To Improve Team Performance And El...
The Power of Your Story About a year ago, I met some business colleagues for dinner at an upscale re...
If there's one thing a successful independent dealer is good at, it's probably selling cars. That mi...
I learned to drive at 14 years old in a manual-shift Isuzu truck. I recall sitting at a stop sign at...
The question is, how should they handle it? Recalls have become a major concern for dealers as the n...
Independent dealers have always anxiously awaited the rush of customers from mid-January to late Mar...
It’s back and better than ever. With much anticipation, NIADA is re-launching the Certified Master D...
Ryan Stewart didn't need an industry research report to understand how an increasingly large number ...
On Aug. 14, I checked into the Grand Hyatt Hotel Tampa Bay in Florida. I was beyond excited as I got...
Recently I was speaking with several dealers, discussing some odd activity from a prospect.The discu...
If you own a car dealership, chances are you use the services of auto auctions. According to NIADA’s...
Patience is a virtue, they say. But the reality is nobody wants to wait. That’s a universal truth ab...
Dealer Education Schedule for 2019
I’ll never forget the look on my wife’s face – pure horror. It was an early fall morning in the Midw...
Article Title: Business Man to Business Man, … business is Good! Subtitle: How Form 8300 works in th...
